This refund policy only applies to those who uses realoth homes services i.e. Property listing or Photography services and does not apply for other website visitors e.g. those who are browsing or searching for properties. Excellent service is our core aim, and we understand that there are other factors that might hinder the service that we offer. We have drawn the refund policies to make for the inconveniences that might come up as we offer our services.
Property listing refund policies
Realoth homes will refund:
- In a case where your property that you paid a membership for is not showing or displayed on the platform.
- If your property is not approved
Realoth homes will not refund:
- Should you wish to terminate or stop using the membership plan before it expires.
- If you withdraw or delete the listing you already created.
- The current membership plan which has not yet expired should you wish to purchase or upgrade your membership.
Photography services refund policies
For these services realoth homes will require the user to pay 25% upfront for the services needed. Note the photography services refund policies are not including those that are offered in a membership plan.
Realoth homes will refund:
- Cancellations made 24 hours prior to the start of the project.
Realoth homes will not refund:
- The upfront payment if cancelation is made by us due to no access to the property.
- If the client did not file for a refund after 3 days of completion of the project
- Travel surcharge will not be refunded in any case where the appointment was rescheduled or cancelled.
Thank you for choosing to use our services and we look forward to serving you well.